Contact us

At L-cosmos, we’re dedicated to making your experience exceptional. Whether you have questions, feedback, or need support, we're here to help. Reach out to us through any of the following channels:

Email: 📧 contact@l-cosmos.com

Online Form: Fill out our Contact Form and we’ll get back to you within 24-48 hours.

Storage Instructions:

To maintain the quality and effectiveness of this product, please store it in a cool, dry place away from direct sunlight and heat sources.

FAQ

What type of oil(s) and butter(s) do you use in your products?

plant oil (s) and plant butter (s)

Are your products safe for kids?

Our products are made mostly with natural plant ingredients and are considered safe for children. Our recommendation would to conduct a patch test to make sure that there are no allergic reactions.

What sizes do you offer?

Face cream products are available in a 4oz jar.

What is your order processing time?

3-7 business days order processing time. All items are shipped using the United States Postal Service (USPS) and take 3-5 days to arrive.

Storage Instructions:

To maintain the quality and effectiveness of this product, please store it in a cool, dry place away from direct sunlight and heat sources.

Why did our cream arrive melted?

During warmer/summer months the cream may melt. We do everything to ensure that this doesn’t happen. If melting occurs, simply place in a cool , dry place away from direct sunlight and heat sources. This will not affect the quality and nutrients of the cream.

Do you use any phthalates, sulfates, or dyes?

No

Do you use any preservatives in your products?

Yes It is natural, gluten free and cruelty free

How do I track my order?

Once you place an order you will receive a confirmation email. Once your order is processed and shipped you will receive an email with the tracking number.

What can I do if I haven’t received my package and want a refund?

Please refer to our refund policy

If you still need help or have any additional questions, please email: contact@l-cosmos.com