Terms & Conditions

RETURNS/REFUNDS

      ****PLEASE READ BEFORE PLACING YOUR ORDER ****

We hope you love your new Face Cream !

We make every effort to provide high quality products to meet the needs of our customers. Due to the nature of our products, we are unable to offer returns or exchanges once an order has been placed. We understand that each situation is different. Please contact us at contact@l-cosmos.com with any questions or concerns.

CANCELLING AN ORDER

We are unable to cancel any orders once they have been placed.

REFUNDS

We will notify you if we approve and issue a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please get in touch with us at  contact@l-cosmos.com 

DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Full or partial refunds will be given on orders that are damaged or defective outside of the customer’s control or any wrong items received. Please contact us at contact@l-cosmos.com if you received a damaged or defective item. Refunds are issued to the account used to place the order.

NON-RETURNABLE ITEMS



Due to sanitary reasons, we are unable to accept returns on items that have been used or tampered with. All Sales are Final. Please carefully read all product descriptions and information before placing an order. We do not accept any returns or exchanges, with no exceptions (Unless it is an error caused by L-cosmos). If you have questions about your order please send a message to contact@l-cosmos.com 

CANCELLING AN ORDER

We are unable to cancel any orders once they have been placed. 

LOST OR STOLEN PACKAGE(S)

L-cosmos is not responsible for lost/stolen packages. Please ensure that you have the correct and complete address before placing an order. All items are shipped using the United States Postal Service (USPS). Please email us at contact@l-cosmos.com with any shipping concerns or to report an issue with your shipment.

SHIPPING POLICIES

All items are shipped using the United States Postal Service (USPS).

Order Processing Time

• All orders are processed within 3-5 business days.
• You will receive a confirmation email with tracking information once your order has been shipped.
• L-cosmos is not responsible for lost/stolen packages. Please ensure that you have the correct and complete address before placing an order. Please email us at contact@l-cosmos.com with any shipping concerns or to report an issue with your shipment.
• L-cosmos is not responsible for shipping delays or lost packages marked delivered but not received. In the event that this happens, please file a claim with USPS using your tracking number. We make every effort to evaluate the appropriate solution to any delivery issue.
• Free Shipping Enjoy free Economy Shipping on orders over $50.
• For any inquiries or assistance, please contact us at contact@l-cosmos.com.

PRIVACY POLICY

At L-cosmos, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website l-cosmos.com or purchase our products.

Information We Collect

Personal Information: When you make a purchase or sign up for our newsletter, we collect personal information such as your name, email address, shipping address, phone number, and payment information.

Usage Data: We collect information about how you interact with our website, such as your IP address, browser type, pages visited, and the time spent on our site.

3. How We Use Your Information We use the information we collect in the following ways:

To process and fulfill your orders, including shipping and returns.

To send you updates, promotions, and marketing communications.

To improve our website, products, and services based on your feedback and usage patterns.

To comply with legal obligations and protect our rights.

4. Sharing Your Information We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners for specific purposes, including:

Service Providers: We work with third-party service providers to help us operate our business, such as payment processors, shipping companies, and marketing agencies.

Legal Compliance: We may disclose your information if required by law or to protect our rights and comply with legal proceedings.

5. Data Security We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, or alteration. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices You have the right to:

Access, correct, or delete your personal information.

Opt out of receiving marketing communications from us.

Request a copy of the information we hold about you.

To exercise these rights, please contact us at [privacy@yourbrand.com].

7. Children's Privacy Our website and products are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 13, we will promptly delete it.

8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy periodically.

CONTACT INFORMATION

We're Here to Help! At L-cosmos, we value our customers and are always here to assist you with any questions or concerns. Whether you need support with our products, orders, or just want to share your thoughts, feel free to reach out to us.

Customer Service Email: contact@l-cosmos.com